In El Salvador, Tampa company plays major role Sykes Enterprises has grown into a leader in the nation's call center industry.
San Salvador, El Salvador — In a carpeted hallway, with morning sunlight streaming through floor-to-ceiling windows, a worker types on a laptop at a communal high table. In the cafeteria, employees keep water-cooler chats to a low volume as they grab a quick bite to eat.
A young man he to a training session in a computer lab wearing jeans, sneakers and a gray U. Polo Association sweatshirt. This operation has all the trimmings of a modern U. But the building is in the capital city of El Salvador, and employees there are working to resolve customer service issues for largely American clients.
They work for Sykes Enterprises, a Tampa company. For Sykes, El Salvador offers eager and relatively inexpensive employees, many with connections to the U. For El Salvador, Sykes is helping to fuel the country's sluggish economy. The company was founded inwith IBM among its first clients. It no longer publicly identifies the companies it works with, though travel services and major hotel chains are among those who hire Sykes for customer service, technology and transportation.
Sykes was one of the first outsourcing companies to build infrastructure in El Salvador, back insaid Beatriz Peralta, vice president of area operations for Sykes El Salvador. In the s and s, El Salvador was touted in international investment circles as a source of cheap labor, said Cecilia Menjivar, a sociology professor at the University of California, Los Angeles who specializes in Central American studies. But by the end of that decade, civil war had broken out.
It lasted for about 12 years, until The U. Many Salvadorans fled the violence. Today, about a fifth of the country's people live abroad, with a majority in the U. Salvadorans who migrated maintain close contact with family and friends, which has led to an Americanization of the Central American nation and its people. Sykes El Salvador ek with one location, one client dalvador employees.
By March of this year, it had four buildings, nine clients and 3, employees, Peralta said. Overall, the company has trained and hired about 20, people. In March, employees connect at Sykes in San Salvador.
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